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Self-checkout lines are generally faster than waiting for a cashier. This is likely in part due to the “15 items or less” request, but even so most people have a belief that self-checkout is the better checkout. That is unless they are forced to experience the “too many/few items in the bagging area” error. Ignoring the bane of grocery shopping existence, it is highly possible that eventually stores will move to completely self-checkout formats. This would lead to less point of the sale cost, less cost for employees, more space for stores, and other advantages. A downside could be that it would possibly lead to an increase in theft if implemented incorrectly.

Sujai Shriram
Sujai Shriram

Although this looks good from a seller’s perspective, this would also cut out an entire class of jobs, which could be largely detrimental to the economy as a whole. How long after department stores like Target converted to this style would a fast food restaurant like McDonalds decide they no longer needed cashiers either? Think about it, do you really need someone to be friendly (maybe try and upsell you something), or would you be perfectly happy just typing in what you wanted, paying for it, and grabbing it when it’s ready? Wait, isn’t that basically what you already do?

There are all sorts of possible solutions. Why not allow people to lease and pay for the point of sale machine, and pay the owner of each machine a tiny hourly rate such as $3/hr? Then people could eventually own multiple machines and be earning the same amount they were earning before without doing the work. The alternative is cutting out millions of jobs. The rich get richer, and the poor get poorer anyone?

On the other side of things are Sujai Shriram and CrossView, who are attempting to make the market better for buyers and sellers alike by increasing ease and consistency for all.

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CrossView

CrossView, Inc. is an international cross-channel/multi-channel/omni-channel commerce solutions provider that delivers strategy, technology and services for the connected commerce enterprise. An excerpt from their site, http://www.crossview.com:

“CrossView, a global cross-channel commerce solutions provider, delivers strategy, technology and services for a connected commerce enterprise. Our omni-channel commerce solutions unify marketing and technology for more personalized, profitable customer experiences. We build, integrate, launch and manage technology across all touch points, partnering with clients to understand, engage and delight customers.

Sujai Shriram
Sujai Shriram

The opportunity to attract and convert empowered shoppers comes through anticipating their behavior and preferences and engaging with them on their terms.

Whether you need to design and deploy a new business-to-business or business-to-consumer e-commerce strategy or enhance the one you already have, you want a trusted partner who understands your challenges, technology platform and can provide the business strategy to help you:

GET MORE SHOPPERS

Connect the shopper to the product, they want to buy through organic search and email.

TURN SHOPPERS INTO CUSTOMERS

Identify and remove barriers to conversion through analytics and usability improvements.

KEEP THEM COMING BACK

Build loyalty through differentiation and consistency in the cross-channel experience.

Our experienced team of Strategists, Analysts and Creatives understand the challenges retailers like you face because we’ve been in your shoes. Let CrossView help you build your brand online, increase web traffic, and customer loyalty.”

Sujai Shriram, a Project Manager at CrossView, manages a large team and works with Fortune 100 and 500 brand retailers on a daily basis, providing them with commerce solutions across the board.